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| epiZENter.net: Fansite for Creative Products :: Forums :: Zen Vision: M | |||
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 Topic: Broken LCD Screen.. Help! :(Go to page >> |
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| FuniGTR |
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 Joined: Fri Apr 28 (2006) 06:50AM Posts: 7 | Hi guys, after doing alot of comparison between the Vision M and Ipod Video i decided that the Vision was the only way to go, so i happily purchased myself one last week. I took extreme care of the unit and always kept it in the pouch and was careful not to scratch it. I was very happy with my purchase (especially after i found the Custom EQ)  Unfortunately two days ago i kept my ZVM in my pocket and when i took it out i found that my screen had cracked from the inside! I was puzzled because i had no idea how i had cracked the screen and there was no visible damage on the faceplate. I took it back to the shop from where i puchased it from and they would not give me a refund or exchange, i also called Creative and was told that they do not cover LCD's in their warranty !sad. They offered to give me a quote on how much the repair would cost, i am still waiting on a call back. So now i have a nice and shiny ZVM which is not really functional because only about 1/4 of the screen works.. I was wondering if any of you guys could help me out with my problem as i've heard this is quite a common problem with ipods. Are there any places where i can get my ZVM repaired or purchase a replacement LCD for the ZVM? Sorry for the long post but its really getting to me that my new ZVM is broken..  | ||
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| turbonegro |
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  Joined: Sat Mar 04 (2006) 04:17AM Posts: 205 | Wow, bummer in the summer. I guess both Creative and the shop can refuse to swap the player because of a broken screen, and besides I think you're the first one in here (I don't follow other forums) to complain about this. All of which leads me to say that I don't know anyone that can repair your ZV:M. Ice Water ?? Get some onions, that'll make your eyes water... | ||
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| 514 |
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 Joined: Sat Mar 04 (2006) 06:59PM Posts: 54 | You could try ebay to see if anyone is selling LCD's for the ZVM. | ||
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| Cal_Bear |
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 Joined: Sun Apr 23 (2006) 05:59PM Posts: 170 | That's a first. A cracked screen with no damage done to it. Are you sure you dind't bang it up against something on accident? As for a replacement screen, I'd just search the internet to see if that's even available yet. Bay Area, California [415/650] Black Zen Vision:M owner BSE Skin DLO Action Jacket | ||
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| seppi |
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 Joined: Sun Mar 26 (2006) 10:28AM Posts: 117 | go to the shop and tell them that the device never have worked. You tried to boot it first time last day and there you saw that the screen was broken, so they must replace your device. It's maybe not the truth but i think it's a chance for a free replacement. I would try it  Creative ZV:M black + InvisibleShield Iriver PMP-120 (Sold) 128 MB Flash-Player for Sports ------------- Germany, BW | ||
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| FuniGTR |
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Joined: Fri Apr 28 (2006) 06:50AM Posts: 7 | Thanks for the replies guys, i've been searching all over the internet for a replacement screen or even a broken ZVM but have had no luck . Im still waiting on a call back from creative !mistrust | ||
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| Xenon2434 |
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  Joined: Fri Apr 14 (2006) 10:51PM Posts: 1659 | Yah, hopefully, it wont be too pricey. Although, worst cxase, I guess you could try to send it back complaining that the battery sucks or something...and then just have the broken LCD be an unfortunately shipping problem...asssuming you actually are having battery troubles... [ image disabled ] Userbar and Signature made by Peacemaker636! | ||
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| Lirx |
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 Joined: Mon Mar 27 (2006) 08:43PM Posts: 111 | Heres what you do..Open your zvm without breaking the sticker, and just burn the wires..all of them. Tell creative the HD melted when you turned it on | ||
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| Justin |
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Joined: Tue Apr 18 (2006) 10:56PM Posts: 16 | Just had the same thing happen to my wifes Nokia 6111. The cracked screen is a function of pressure placed on the screen. Given the outside layer is plastic you don't see any damage but there are thin layers of glass below that crack. So, unfortunately , the screen breaking is the result of some pressure you placed on it while in your pocket. Justin | ||
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| FuniGTR |
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Joined: Fri Apr 28 (2006) 06:50AM Posts: 7 | Thank you for replying to us. As regards to your enquiry, I have forward your information to the relevant department, appreciate your patience and will revert to you as soon as possible. Thank you. Please retain all the previous correspondence when replying to this email. Best Regards, Kendrick Customer Support Services Creative Labs Asia I recieved that e-mail about 2 weeks ago, and i haven't heard from them since... Come on Creative, it can't be that hard to help me out.. | ||
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| SixFootSixx |
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 Joined: Wed Apr 19 (2006) 10:36AM Posts: 150 | I think it's time you wrote them again AND gave them a call. Looks like you got lost in the pipeline FuniGTR. Owner: Creative Zen Vision: M - Black Invisible Shield - Full Body Shield Dell Digital Jukebox 15 (Gen 1) Altec Lansing AHP712i Headphones with Active Noise Reduction - Silver & Black Will Own: Creative Zen Wired Remote - Black & Black Considering: Creative EP-630 Earbuds - Black | ||
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| FuniGTR |
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Joined: Fri Apr 28 (2006) 06:50AM Posts: 7 | Oh ok, i will do that now.. all i need is a replacement LCD Screen as my dad can replace it. Does anyone know where i can find one or even the model number of the screen? i've done a quick search around and there are Ipod and PSP replacement screens all over the place but 5G Ipod Video replacement screen for only $29.00 US There are also Brand new PSP Screens sold on ebay for $50.00 AU and it is alot bigger than the ZVM's Creative should really have a fixed price on LCD Screens as this can be a common problem for them in the future. | ||
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| Eric5037 |
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 Joined: Sat Dec 09 (2006) 09:08AM Posts: 4 | i'd like to know too if u sove ur problem (i've got the same problem, i've just borken my ZVM screen) ( | ||
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| Joe667 |
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 Joined: Sat May 06 (2006) 11:57AM Posts: 816 | Eric5037 wrote ... i'd like to know too if u sove ur problem (i've got the same problem, i've just borken my ZVM screen) (If Creative try to charge you, at the moment they are quoting about $122 or £99, you are probably better off selling the broken Zen on an auction site and with the money made by that and a bit more you could buy another, probably would turn out to be cheaper than pay Creative to fix it. [Linky] Anyhoo this thread is about it also, maybe there is some useful info there for ya... Creative Zen Vision: M 30GB (Black) | ||
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| FuniGTR |
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Joined: Fri Apr 28 (2006) 06:50AM Posts: 7 | Hey guys sorry, i kinda forgot about my thread here. If anyone is still curious, i got a replacement unit from Creative back in July. It cost me $145 Australian dollars for the unit. It arrived in roughly 2 weeks from the date i posted my old ZVM | ||
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