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Topic: help! i can't boot my zen

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JDS123
Thu Aug 24 (2006) 06:32PM

Registered Member #3483
Joined: Sun Aug 20 (2006) 08:07PM
Posts: 202
i just got my zen and i can't boot it. i tried charging and resetting it and it just won't work what should i do


I'm thinking of a word and it's definately not cat
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Brandonson112
Thu Aug 24 (2006) 06:32PM

Registered Member #2020
Joined: Tue May 30 (2006) 04:58PM
Posts: 593
Return it



(Designed By FordGT)
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JDS123
Thu Aug 24 (2006) 06:35PM

Registered Member #3483
Joined: Sun Aug 20 (2006) 08:07PM
Posts: 202
is there anything to do


I'm thinking of a word and it's definately not cat
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ssjmichael
Thu Aug 24 (2006) 06:45PM


Joined: Fri Mar 03 (2006) 09:13PM
Posts: 4086
What exactly happens when you try to turn the player on?



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JDS123
Thu Aug 24 (2006) 06:56PM

Registered Member #3483
Joined: Sun Aug 20 (2006) 08:07PM
Posts: 202
it just says creative and i can't turn it off


I'm thinking of a word and it's definately not cat
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ssjmichael
Thu Aug 24 (2006) 06:57PM


Joined: Fri Mar 03 (2006) 09:13PM
Posts: 4086
Can you go into the recovery menu? Press the power button to the on position while pressing the reset button. Try the various options and see if they work. If not, you might have a defective player.



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Brandonson112
Thu Aug 24 (2006) 06:58PM

Registered Member #2020
Joined: Tue May 30 (2006) 04:58PM
Posts: 593
Um i think you need to return it



(Designed By FordGT)
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JDS123
Thu Aug 24 (2006) 06:59PM

Registered Member #3483
Joined: Sun Aug 20 (2006) 08:07PM
Posts: 202
i can't even get to the recovery menu


I'm thinking of a word and it's definately not cat
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JDS123
Thu Aug 24 (2006) 07:00PM

Registered Member #3483
Joined: Sun Aug 20 (2006) 08:07PM
Posts: 202
but it is not fully charged yet


I'm thinking of a word and it's definately not cat
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Brandonson112
Thu Aug 24 (2006) 07:01PM

Registered Member #2020
Joined: Tue May 30 (2006) 04:58PM
Posts: 593
Return it send it back or RMA it



(Designed By FordGT)
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OhioState87
Thu Aug 24 (2006) 07:03PM

Registered Member #2409
Joined: Mon Jun 19 (2006) 09:29PM
Posts: 390
JDS123 wrote ...

but it is not fully charged yet



So why would you be trying to use the player before it was completely charged!? The instruction manual says you have to fully charge it before you use it the first time.


Current Player: Zune 80GB
Sold: Zen Vision: M 30GB Black
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ssjmichael
Thu Aug 24 (2006) 07:06PM


Joined: Fri Mar 03 (2006) 09:13PM
Posts: 4086
Buy.com has a great return policy so I'd either just get a replacement from them, or return it and rebuy it. It's unfortuntate that you got a bad one, but these things do happen from time to time. You're most likely to get a perfectly working one next time, if you choose to get another one.



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JDS123
Thu Aug 24 (2006) 07:07PM

Registered Member #3483
Joined: Sun Aug 20 (2006) 08:07PM
Posts: 202
im just gonna let it charge then see what happens


I'm thinking of a word and it's definately not cat
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JDS123
Thu Aug 24 (2006) 08:05PM

Registered Member #3483
Joined: Sun Aug 20 (2006) 08:07PM
Posts: 202
what should i do it now only says zen


I'm thinking of a word and it's definately not cat
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OhioState87
Thu Aug 24 (2006) 08:07PM

Registered Member #2409
Joined: Mon Jun 19 (2006) 09:29PM
Posts: 390
JDS123, it's froze on the ZEN screen? If this is the case, and you can't do anything, like reset it, then I think it's safe to say you need a new one.


Current Player: Zune 80GB
Sold: Zen Vision: M 30GB Black
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